Remedy for copying and scanning problems: If the multifunction device produces empty copies and scans, a firmware update can solve the blockade.
You have a color laser multifunction device that causes intermittent errors during copying and scanning. Instead of the desired content you get blank scans and white sheets.
Print Test Page: As a first step to check the print function of your multifunction device. To print a test page, click in Windows 7 “Start -> Devices and Printers” and then select your printer model case. Windows 8 enter on the home screen in Windows 10 in the search box next to the Windows icon devices and printer , Then press the “Print Features” button on the printer icon, and then click “Print Print Settings.” If the multifunction printer is working properly, you will be probed with the printer The sound cassettes.
Firmware Update: If you can exclude the factor toner from your color laser multifunction device, triggers, a firmware update, the problem with the white copies and scans. Check the manufacturer’s website for firmware updates. Then download the update package to your computer. Some multifunction devices can be updated directly via the control panel. You can find the function mostly under “Setup” or “Device Settings” and ” System ” or “Service”. Look for “Firmware” or simply “Update”. Numerous models perform the upgrade automatically through when you start the process with “ok”.
Other color laser multifunction devices such as the Samsung Series Xpress C480 you need to prepare for the update: To do this, load the firmware package from the manufacturer’s website. Then press the “Menu – # – 1 – 9 – 3 – 4” key sequence on the Xpress C480FW on the control panel as long as the menu language changes to English. Then unpack the downloaded update package on the computer. You get two files – one with the extension “.HD” and an exe file. By clicking and dragging the file with “.HD” to the exe file (usblist2.exe), you start the update process. The printer shows you the progress of the update in percent. If the new firmware is installed completely, the multifunction device will restart and the language will change back to German. With the new firmware, copying and scanning functions work again.
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